...he does not yet understand when and how people are hurt. He doesn't understand the subtleties of slights and pains, that it is not the big events that hurt the most but rather the smallest questionable shift in tone at the end of a spoken word that can plow most deeply into the heart. It seems to him that nothing in the world of relationships proves to be generally true, that nothing follows a logical sequence, and that his search for cohesion leaves him empty of answers.

 Steven Martine, Shopgirl, 37